SAFEGUARDS

WE’RE COMMITTED TO ENSURING THE SAFETY AND WELLBEING OF OUR INDIGO FAMILY

We have a  range of safeguards in place to build trust and offer safety, protection and peace of mind. Learn more about our comprehensive safeguards below.

Verification

For the safety of our clients, the following verification requirements are in place for all independent support workers before they are approved and available to work with you.

  • Strict approval process

    Support workers must complete our strict onboarding process before they are approved to provide support services.

  • Police check

    A verified Police Check is required.

  • Reference checks

    We complete two professional reference checks on all independent support workers.

  • Working with Children Check (WWCC)

    A WWCC is held by all independent support workers on our platform who intend to provide support to any child under the age of 18.

  • Certification checks

    We verify every qualification and certification listed by support workers for compliance and quality assurance.

  • Australian Business Number (ABN)

    The requirement of an Australian Business Number (ABN) means the independent support workers on our platform are recognised as legitimate businesses by the Australian Government.

  • Covid-19 Vaccination and training

    In line with State & Territory Government mandates, independent support workers with Indigo are required to be vaccinated against Covid-19 or have a valid medical exemption. We support them to ensure compliance. They must also complete mandatory COVID-19 Infection Control Training.

Insurance

For your peace of mind and protection, we’ve partnered with BIZ COVER Insurance to bring you a suite of insurances.

All bookings made with Indigo cover independent support workers for the following:

  • Public and Products Liability

    This includes personal injury, property damage or advertising liability.

  • Professional Indemnity (including Medical Malpractice)

    This includes malpractice, and civil liability

Privacy

  • Important information in one place

    From worker agreements to shift notes, to transparent records of your billings and invoices and more, your documents are neatly stored in one centralised and secure place.

  • Maintain your privacy

    We respect your confidentiality and only disclose confidential information with persons other than yourself with written or verbal consent.

Policies

  • Code of conduct

    We respect and support a person’s right to dignity, respect, choice and inclusion. Our Code of Conduct outlines the expected conduct of our community.

  • Privacy policy

    Your privacy is important to us. Learn more about our Privacy Policy.

  • Strict verification policy

    For the quality and safety of our community, support worker are only approved to provide services to our clients once they meet our strict minimum requirements.